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NCi NURSERY CUSTOMERS
How to Complain
NCi NURSERY CUSTOMERS
How to Complain
How to Complain
It is our intention to provide you with the highest possible level of customer service at all times. However we recognise that things can go wrong occasionally and if this occurs we are committed to resolving matters promptly and fairly.
Should you wish to complain you may do so:
- In writing to the Complaints Manager – Lynne Yeaman
- By telephone on 0191 482 1219
- By Fax on 0191 420 0097
- By e-mail at contactus@ncinursery.co.uk
- In person by visiting our office (see our Contact Us page for address)
Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further details will be supplied at the time of responding to your complaint.
